Delete your account
How to delete your Lokly or Lokly Partner account, and what happens to your data.
In the app (instant)
- Lokly (customers): open Account → Delete my account and confirm.
- Lokly Partner: open Profile → Delete my partner account and confirm.
Without the app
Use the contact form, choose "Delete my account" and write your registered mobile number in the message. We may confirm the request with an OTP or call to that number, and delete the account within 7 days.
What is deleted
- Your account, profile and saved addresses; for partners, all listings and KYC photos.
- Your name, number and location are removed from past bookings kept by the other side.
What is kept
- Payment records and invoices, as required by tax and accounting laws (normally 8 years).
- For partners, any amount owed stays payable, and you can still ask us to pay out a remaining wallet balance.