Terms & Conditions

Last updated: 30 September 2026

1. About Lokly and these terms

Lokly (the "platform", "we", "us") is operated by Elite Finserv, A-523, Grandthum, Noida, Uttar Pradesh 201308, India. It includes the Lokly customer app, the Lokly Partner app, this website (hariyaas.space) and related services.

By creating an account or using Lokly you agree to these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you do not agree, please do not use Lokly. You must be at least 18 years old, or use Lokly with a parent or guardian who agrees to these Terms.

2. What Lokly does

• Lokly is a technology platform that connects customers with nearby independent service providers ("partners") — drivers of bikes, autos, e-rickshaws, cars, pickups, tractors and other vehicles; parcel delivery partners; and providers of home, event and personal services. A partner can be a driver / delivery partner or a service provider.
• The services are provided by the partners, who run their own businesses and are not employees of Lokly. Each partner is responsible for their service.
• Ride and parcel fares are set by the app and shown before booking (tolls included where applicable); that fare is the most the customer pays. Prices for other services are set by each partner in their rate list and shown before booking.
• We do not guarantee that a partner will be available or accept a booking. Distances, times and locations are approximate.
• A "Verified" badge means we checked the partner's KYC documents. It is not a guarantee of their conduct or service.
• Every completed ride, parcel and service has a receipt that the customer can share as a picture, and a customer can rate and review a partner after a completed booking. Ratings are the opinions of customers, not of Lokly.

3. Your account

• You log in with your mobile number and a one-time password (OTP). One account per number. Keep your phone secure.
• Give correct information and keep it up to date. You can delete your account at any time in the app (see Delete your account).

4. Payments

• When a ride or service is complete, the app shows the amount to pay. Customers pay either online in the app (UPI, debit / credit card or net banking, processed by Cashfree Payments, an RBI-authorised payment aggregator) or in cash to the partner.
• Online payments are received by Elite Finserv on behalf of the partner. The partner's share, after Lokly's commission and charges, is credited to the partner's Lokly wallet.
• Card, UPI and bank details go directly to Cashfree; we never see or store them.
• Do not pay any UPI ID, number or QR code shown outside the app for a Lokly booking, and do not pay more than the amount shown in the app.
• Refunds and cancellations are covered by our Refund & Cancellation Policy.

5. For customers

• Use Lokly only for genuine requests. Do not harass, threaten or mislead partners.
• Your mobile number is not shown to the partner; you chat and call inside the app.
• Rides. A ride has a start code that you give the driver. Check the driver's details and vehicle number in the app. A cancellation fee may apply after the driver has arrived, as shown in the app. Rides that cross a state border are subject to the rules and taxes of the states concerned, as stated in the app.
• Parcels. The Ride tab has a Ride | Parcel switch. You are the sender unless you give another sender's number, and you give the receiver's name and mobile number. By booking you confirm the parcel is allowed. Do not send anything illegal, dangerous or hazardous, weapons, drugs, live animals, cash or high-value items such as jewellery, or any item the law or the app restricts. Sizes: small (up to 5 kg), medium (5 to 20 kg), large (20 kg and above); large parcels go only by e-rickshaw, auto, car or pickup, never by bike. Only drivers registered for parcels receive parcel requests. Lokly or the driver may refuse a parcel, and the parcel service may be switched off at any time. The delivery partner confirms handover in the app. You are responsible for what you send.
• Services. Services are booked for a date and time slot from the partner's rate list and have a start code.
• Chat and calls. Messages, photos and call set-up in the app may be logged. Phone numbers are not shared.
• Live location. You can share a live link of your own position for a time you choose, and a live tracking link of your booking with family. The tracking link shows only the partner's name and position and stops when the booking ends or after 6 hours. Share links only with people you trust.
• For emergencies, call 112.

6. For partners

• KYC and approval. You must give true KYC details (Aadhaar front and back, a live photo and the last 4 digits of your Aadhaar). Your listings are shown only after we approve you.
• Licences and law. You must hold every licence, permit, registration and insurance your work needs (for example a driving licence and vehicle registration, or any trade licence your service needs) and follow all applicable laws.
• Listings. KYC documents differ by service. A vehicle listing needs the vehicle number and model, and you choose ride, parcel or both. You can delete a listing when it has no open bookings; history is kept for accounting. Your location is used while you are online or on a booking.
• Parcels. You receive parcel requests only if registered for parcels. Carry only allowed items, refuse a parcel you believe is prohibited or unsafe, deliver it to the named receiver and confirm the handover in the app.
• Prices. For rides and parcels, collect only the fare set by the app. For services, charge the prices in your rate list, plus any extra work the customer asks for, added to the bill in the app.
• Commission. Listing is free. Lokly charges a commission on every completed booking (not on tolls), plus GST on the commission where applicable and, for online payments, the payment gateway charge. The applicable rates are shown in the partner app.
• Wallet and withdrawals. Online earnings are credited to your wallet; for cash bookings, the commission and GST are taken from it. You may withdraw your balance (above the minimum shown) to a bank account or UPI ID in your own name; withdrawals are reviewed and normally sent within 2 working days. A negative balance is an amount you owe and must be paid; above the limit shown in the app, new bookings pause until it is paid.
• You are responsible for your own income tax and GST on your earnings.

7. What nobody may do

• Give false information, impersonate someone, or upload someone else's documents.
• Use Lokly for anything illegal, unsafe, fraudulent or abusive.
• Harass or discriminate against anyone, or post false ratings.
• Copy, scrape or interfere with the platform or its security.

8. Suspension and termination

We may suspend or delete an account or listing if we reasonably believe these Terms or the law were broken, to protect users, or if the law requires it. Where reasonable we will tell you why.

9. Limitation of liability

Lokly is provided "as is". To the extent the law allows, we are not liable for loss, injury or damage arising from services provided by partners or dealings between customers and partners. Where we are liable, our total liability is limited to ₹1,000 for a customer, and for a partner to the commission they paid us in the three months before the claim. Nothing here limits liability that cannot be limited by law.

10. Intermediary and grievances

Lokly is an intermediary under the Information Technology Act, 2000 and the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. For complaints, contact our Grievance Officer:

11. Changes

We may change these Terms. We will update the date above and, for important changes, tell you in the app.

12. Governing law

These Terms are governed by the laws of India. Courts at Noida, Uttar Pradesh have jurisdiction, subject to any consumer's right to approach a consumer commission where they live.