Shipping & Delivery Policy

Last updated: 30 September 2026

1. No physical goods are sold

Lokly (operated by Elite Finserv) is a platform for booking local rides, parcel delivery and on-site services. We do not sell or ship physical products, so no courier shipping applies.

2. Rides

• The fare is fixed and shown before you book. After you book, an available driver accepts the request, usually within a few minutes. The app shows the driver's details, vehicle number and live position as they come to your pickup point, and a start code you give the driver to begin the ride.
• You can share a live tracking link of your booking with family. It shows only the driver's name and position, and stops when the booking ends or after 6 hours.
• The ride is delivered when the driver drops you at your destination and ends the trip in the app. A receipt is then available in the app, and you can rate the driver.

3. Parcel delivery

• Parcels are booked from the Ride tab by switching from Ride to Parcel. Parcel deliveries are local, point-to-point trips booked on demand. Only drivers registered for parcels receive the request; a driver registered for parcels picks up the parcel from you and delivers it the same day, normally within the trip time shown in the app.
• You are the sender unless you give another sender's number. You hand over the parcel at pickup and confirm with the start code. The driver delivers it to the receiver whose name and number you provided, and the delivery partner confirms the handover in the app.
• Parcel sizes: small (up to 5 kg), medium (5 to 20 kg) and large (20 kg and above). Large parcels go only by e-rickshaw, auto, car or pickup, never by bike. The fare is like a ride of the same distance.
• By booking you confirm the parcel is allowed. Do not send prohibited, illegal, dangerous or highly valuable items (such as cash, jewellery, weapons, drugs, live animals or hazardous materials). Pack items safely. Lokly or the driver may refuse a parcel, and the parcel service may be switched off at any time.
• Delivery is currently available only within the service areas shown in the app.

4. Services

• For home and event services (for example electricians, plumbers, priests and tent houses), you book a date and time slot from the partner's rate list. The partner comes to the address you give, and you share the start code when they arrive.
• The service is delivered when the partner completes the work and marks the booking as completed in the app.

5. Delays and problems

If a driver or partner is late, does not arrive, or a parcel is not delivered, contact us through Chat with us in the app or through the contact form. See our Refund & Cancellation Policy.